Information We Collect
The information we collect depends on how you interact with USA Exteriors.
Information You Provide Directly
When you request an estimate, submit a website form, contact us, schedule an appointment, or otherwise communicate with our team, you may provide information such as:
- Your name
- Email address
- Telephone number
- Home or project address
- Preferred appointment or contact information
- Information about your roofing, siding, window, or exterior remodeling project
- Photos, documents, or other information you voluntarily provide
- Messages and correspondence with our team
Information Collected Automatically
When you visit our website, certain information may be collected automatically through standard website technologies. This may include:
- Internet Protocol (IP) address
- Browser and device type
- Operating system
- Pages viewed and interactions with the website
- Date and time of your visit
- Referring website or advertising source
- Approximate geographic location derived from your IP address
- Cookie and similar technology identifiers
Information From Other Sources
We may also receive information about prospective customers from referral partners, advertising platforms, lead-generation services, social media platforms, manufacturers, service providers, or other sources when permitted by law.
How We Use Information
USA Exteriors may use information collected through our website and other interactions to:
- Respond to questions and estimate requests
- Schedule consultations, inspections, and appointments
- Prepare estimates and communicate about potential projects
- Provide roofing, siding, window, and related exterior remodeling services
- Communicate with customers regarding active or completed projects
- Provide customer support
- Operate, maintain, and improve our website
- Understand how visitors use our website
- Measure the effectiveness of our advertising and marketing
- Protect our website, customers, employees, and business from fraud or misuse
- Maintain business and transaction records
- Comply with legal, regulatory, contractual, and insurance requirements
We may also use information for another purpose disclosed to you at the time the information is collected or with your permission.
Phone, Text & Email Communications
If you provide your contact information and ask USA Exteriors to contact you, we may communicate with you by telephone, text message, email, or other methods reasonably related to your request, estimate, appointment, or project.
You may ask us to stop sending non-essential promotional communications at any time. Transactional or service-related communications may still be sent when necessary to administer an existing appointment, contract, or project.
Cookies, Analytics & Advertising
Our website may use cookies, pixels, tags, analytics technologies, and similar tools to operate properly, remember preferences, understand website traffic, measure advertising performance, and improve the experience of visitors.
We may work with analytics and advertising service providers that receive information such as device identifiers, IP addresses, website activity, referral information, or interactions with advertisements.
These technologies may also be used to measure advertising campaigns or, where permitted, help display advertisements that may be more relevant to users.
Your choices: Most browsers allow you to block or delete cookies through browser settings. Disabling certain cookies may affect some website functionality.
Depending on applicable law and the technology involved, certain advertising activities may be considered targeted advertising or the sharing of personal data. Where applicable, you may have the right to opt out of those activities.
Financing Information
USA Exteriors may make third-party financing options available to customers. If you choose to apply for financing through a third-party lender or financing provider, information submitted directly to that provider is governed by that provider’s own privacy policy and terms.
USA Exteriors may receive limited information necessary to coordinate your project or understand the status of a financing request, but we do not control the independent privacy practices of third-party lenders.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain customer and project records, resolve disputes, enforce agreements, satisfy legal or insurance obligations, and operate our business.
Retention periods may vary depending on the type of information and the reason it was collected.
How We Protect Information
USA Exteriors uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, database, or information system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted or stored electronically.
Your Privacy Rights & Choices
Depending on where you live and applicable law, you may have certain rights regarding personal information we maintain about you. These rights may include the ability to:
- Confirm whether we process personal information about you
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy of certain information in a portable format
- Opt out of certain targeted advertising or other processing where required by law
These rights are subject to applicable exceptions, verification requirements, and limitations under law.
Submitting a Privacy Request
To submit a privacy-related request, use our contact page and include “Privacy Request” in your message. We may need to request additional information to reasonably verify your identity before fulfilling certain requests.
Appealing a Decision
If applicable law gives you the right to appeal a decision we make regarding a privacy request, you may submit an appeal through the same contact method and include “Privacy Appeal” in your message.
Children's Privacy
Our website and services are intended for homeowners and other adults seeking exterior remodeling products and services. They are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
If we learn that information from a child under 13 has been collected inadvertently, we will take reasonable steps to delete it.
Third-Party Websites & Services
Our website may contain links to manufacturers, financing providers, social media platforms, or other third-party websites and services.
USA Exteriors is not responsible for the privacy, security, or content practices of websites and services operated by third parties. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or applicable law.
When changes are made, the revised policy will be posted on this page and the “Last Updated” date at the top of the page will be updated.
Contact USA Exteriors
If you have questions about this Privacy Policy, our information practices, or would like to submit a privacy-related request, please contact USA Exteriors.
USA Exteriors
Send us a message through our contact page and include “Privacy Request” in your message so we can direct your request appropriately.
Contact USA Exteriors